Terms of Service
Welcome to LuxeShine, your premier luxury car wash service. These Terms of Service govern your access to and use of our services, so please read them carefully. By using our services, you agree to comply with these terms and conditions.
1. Service Description: LuxeShine offers a range of luxury car wash services designed to provide your vehicle with the highest level of care and attention. Our services include exterior washing, interior detailing, and specialized treatments using top-quality products that ensure a pristine finish.
2. Booking and Payment: Customers can book our services via our website or by contacting us directly at our email events@luxeshineone.com or calling +65 8816 8855. Payment can be made through various methods, including credit card, cash, or digital payment options. All payments must be completed prior to the service being rendered.
3. Cancellation Policy: Should you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Cancellations made within 24 hours may incur a cancellation fee, which will be communicated upon your request.
4. Liability: While we take utmost care during the washing and detailing process, LuxeShine is not liable for any damage that may occur to your vehicle due to pre-existing conditions or factors beyond our control. We recommend that customers disclose any existing damage or specific concerns prior to the service.
5. Customer Responsibilities: Customers are required to ensure that their vehicles are accessible and free from personal belongings. LuxeShine cannot be held responsible for any lost or damaged items left inside the vehicle during the cleaning process.
6. Privacy Policy: LuxeShine values your privacy and is committed to protecting your personal information. We will only use the information collected for service-related purposes and will not share it with third parties without your consent, except as required by law.
7. Changes to Terms: LuxeShine reserves the right to modify these Terms of Service at any time. Any changes will be posted on our website, and by continuing to use our services, you agree to the revised terms.
8. Contact Information: For any inquiries or further information regarding our terms and services, please feel free to reach out to us at events@luxeshineone.com or call us at +65 8816 8855. Our team is always ready to assist you.
9. Governing Law: These Terms of Service shall be governed by and constructed in accordance with the laws of Singapore. Any disputes arising out of or in connection with these terms shall be resolved in the courts of Singapore.
10. Acceptance of Terms: By using LuxeShine's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing LuxeShine for your luxury car wash needs.
Terms of Return
At LuxeShine, we pride ourselves on offering an unparalleled luxury car wash experience. We understand that your vehicle is not just a mode of transportation but a reflection of your personality and lifestyle. Our commitment to excellence extends beyond our services, which is why we have created a clear and comprehensive return policy to ensure your satisfaction.
We believe in transparency and integrity in our operations. Should you find yourself dissatisfied with any of our services, we encourage you to reach out to us within 7 days of your service date. Our team is dedicated to addressing your concerns promptly and professionally.
To initiate a return request, please contact our customer service team via email at events@luxeshineone.com or by phone at +65 8816 8855 . Provide us with your service details, including your booking confirmation number and a description of the issue you encountered. This information will help us assist you more efficiently.
We stand by the quality of our services. If the return request is approved, we will offer a complimentary re-service to rectify the issue. Our team will schedule a convenient time for you to bring your vehicle back to our location at 277 Orchard Rd, #04-01 Orchard, Singapore 238858. We aim to ensure your vehicle looks its best and meets your expectations.
In cases where a re-service is not feasible, we may offer a partial or full refund, depending on the circumstances. Refunds will be processed using the original payment method within 14 business days after the return request has been approved. We appreciate your patience as we ensure all refunds are handled with the utmost care.
Our return policy is designed to provide you with peace of mind. We want you to feel confident in choosing LuxeShine for your luxury car wash needs. By maintaining high standards, we aim to create a lasting relationship with our clients built on trust and satisfaction.
We encourage our clients to share their experiences with us, as feedback is invaluable in helping us improve our services. If you have any suggestions or concerns about our return policy, please do not hesitate to reach out. Your input is crucial in helping us serve you better.
At LuxeShine, we are committed to excellence in all aspects of our business. Our highly trained staff utilizes state-of-the-art equipment and premium products to ensure your vehicle receives the best care possible. We believe that every client deserves a luxury experience and strive to exceed your expectations with every wash.
Thank you for choosing LuxeShine. We look forward to providing you with exceptional service and ensuring that your vehicle shines as beautifully as you envision. Should you have any questions about our terms of return or any other aspect of our services, please feel free to get in touch with our team. Your satisfaction is our top priority.